Trouble-shooter Karen Jones is confronted by stranded passengers needing a place to sleep in Terminal 3, and a mix-up over names leads to a jet full of holidaymakers seeking an elusive passenger.

Terminal 1 is home to thousands of football fans who are determined to drink their way through a seven-hour delay.

An inappropriate joke at check-in means Maria Demetriou has to call the police on suspicion of drug smuggling. John Cull's passengers and crew have to wait for glue to dry.