In tonight's programme capturing real-life dramas at Heathrow Airport, Anita Newcourt loses a president but finds a prince in the Royal Suite; two missing water bottles threaten to keep an Aeroflot flight grounded; and Egon Ronay checks out the airport's restaurants.

Three airport workers go on a course to overcome their fear of flying and in Terminal Three a new duty officer tries to ensure that Remembrance Sunday is marked appropriately.

In tonight's programme, the airport is on full emergency alert. Flight 483's undercarriage fails to lock down and the pilot makes a rare mayday call to air traffic control. Meanwhile Jinny Biffa has 200 stranded passengers to deal with when a plane is delayed in Washington.