The series of real-life dramas from Heathrow continues with chaos in Anita Newcourt's VIP suite.As 40 different diplomatic parties arrive for the Bosnian peace talks, an ambassador goes missing, there is an uninvited guest, and some parties are reluctant to surrender their guns.

The final episode of the series of real-life dramas from Heathrow finds Customs Officer Garth Powell accused of torture in the green channel, and Anita Newcourt faces problems on a VIP-filled charter to Hong Kong.

In the first of ten programmes, Aeroflot supervisor Jeremy Spake's patience is tested by a motorway tailback.