At the 120-room Brookside Resort in Gatlinburg, TN, Anthony has to deal with a manager who doesn't like to confront guests, overworked housekeepers, and filthy rooms.

Anthony travels to Bangor, Maine, to help out the Charles Inn. Not only is the hotel losing money, but it has a noisy bar attached to the lobby and the manager insists that he owns 50% of the bar.

Anthony is called in to turn around a failing hostel plagued by grime, safety issues, and an assistant manager who doesn't see any of the problems.