Passenger Agent Isabel has to refuse a cat from boarding a plane and is ignored by another passenger when she makes a request. Daan is worried about the not-functioning airconditioning and gets a confirmation about her worries when a passenger vomits and faints. Jose can't stop laughing with the faulty intercom.

Ronald and Isabel have to deal with a flight that just had a bird strike, while Daan is trying her best to keep the flow in motion during a protest and the military police receives a call about a collapsed boy in one of the lavatories.

Customs finds a passenger bringing prohibited items into the country from her country of origin, Daan is curious when she spots the self-driving wheelchairs and wants to try them out, while the military police receives information about a person known to them to cause a nuisance.