Security Agents Joelle & Anita share some juicy stories about their experiences on Schiphol, Customs agents Jan & Dilek are being tipped off about a very specific passenger arriving from a high-risk country and Border police Nikita & Jeffrey inform passengers about the danger of leaving their luggage unattended.

Daan finds a man in despair who lost his new mobile phone, the border force receives a call about a person walking around with just a bathrobe and Isabel has an encounter with a mother and a baby where the baby is not on their itinerary.

Passenger Agent Isabel has to refuse a cat from boarding a plane and is ignored by another passenger when she makes a request. Daan is worried about the not-functioning airconditioning and gets a confirmation about her worries when a passenger vomits and faints. Jose can't stop laughing with the faulty intercom.