Customs officer Itai finds a package arriving from the USA containing fresh-cooked meth, while customs officer Jan spots a Turkish passenger who is bringing goods that are supposed to be taxed into the country. Service agent Jeanine has to deal with a huge flow of passengers.

Floor Manager Jeanine is on alert when a red button is pressed by one of her colleagues. The border police is called up regarding a theft case with someone who was just released out of prison, while Passenger agents Ronald & Isabel are doing their utmost best for a passenger to get her onto the flight.

Passenger Agent Isabel has doubts about the size of the dog. Floor Manager Jeanine is required to perform an emergency respons as a passenger fell down an escalator, while Dennis & Jesse receive a call about a very angry Norwegian traveller who lost one of his bag.