The customers are upset by Arkwright continually dragging Granville around by the ear. Arkwright decides that Granville needs to improve his sales technique and starts him on a course to toughen him up.

Arkwright improves the sale of an overstocked commodity with spellbinding efficiency, while Granville's lust for power falls flat on the floor.

Arkwright is preoccupied by a persistent squeak on Granville's bike and the visitor to a house in Atkinson Terrace.