Patricia and Greg are grandparents who should be enjoying their golden years. Instead, 25-year-old daughter Kristin Hallenbeck still lives at home, and has two terrors -- Jordon (6) and Jaydon (4), whom she expects her mother to raise while she surfs the net, watches TV and texts friends. Kristin doesn't get along with her own parents and the lack of respect has carried into the next generation. The boys completely act out and, like their mother, have no respect for Patricia and Greg. They walk all over their grandparents who are exhausted by their constant fighting, backtalk and misbehavior. Kristen openly criticizes and undermines her mother over things like what her kids eat and whether or not the children need to follow their grandparents' wishes. Jo candidly admits she's horrified, disgusted and "gobsmacked" by Kristin's selfishness, and plans a serious wake-up call for this family. But is Jo too late to make a difference?

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When Jennifer and John Atkinson of Glen Ellyn, Illinois, married four years ago, they had a dream of blending their existing families and having more children, too. Jennifer already had two teenagers, Amanda, 14, and Abbey, 13, and John shares custody of his daughter, Julia, age 10, from a previous marriage. The couple then had two children together: Reese, 4, and Maeve, 2 1/2 years old. However, their hopes of creating a harmonious new family fell short, and they are officially at their wits' end. The oldest, Amanda, treats her mom terribly, openly defying her and bringing Jennifer to tears when she tells her she wishes her mom was dead. Reese has tremendous separation anxiety whenever John leaves the house and actually endangers herself by running pell-mell towards the street when he departs. Jo observes that the parents are coddling the children, being inconsistent about rules and parenting the children differently from each other. Can Jo get through to this family before it fractures?