A confused young woman panics and calls 112 operator Joyce, saying she has just found her mother unconscious at the bottom of the stairs. Joyce assumes a trap, but as the conversation progresses, the young woman's story seems less and less true. The phone call takes an unexpected turn. What follows is a heart-pounding conversation in which Joyce has to slowly piece together the puzzle pieces of what happened.

Towards the end of his evening shift, 112 operator Boudewijn reluctantly takes another phone call, only to be surprised by a whispering child's voice who tells him to hide in a closet from an intruder. At the same time, Boudewijn tries to unravel the situation. However, this turns out to be easier said than done with 11-year-old Mia on the other end of the line. With a little imagination, Boudewijn, who is not really a childhood friend at all, tries to do everything in his power to help the young girl.

112 dispatcher Bilal receives a report from Asma who cannot wake her friend Yasmina. Realizing that they must act quickly to save Yasmina, Bilal wants to send an ambulance. But Asma doesn't want an ambulance at all. Yasmina should just wake up, and Bilal should not interfere further. But what do they do at the address of a far-right politician?