When Jolanda finds her mother unconscious at the bottom of the stairs and her daughter is nowhere to be seen, she calls the emergency center in panic. While dispatcher Boudewijn does his best to understand the situation, Jolanda immediately starts talking about her suspicions against her husband Albert. With difficulty Boudewijn tries to struggle through her chaotic story and to steer the search in the right direction.

When her sixteen-year-old son Ruben storms out the door after an argument, Vera calls 112. Central operator Joyce immediately tries to reassure her. Only twenty minutes away and in full puberty - it will come back on its own. There doesn't seem to be much going on, but then a disturbing message arrives.

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