Katherine has to go on a "listening tour" after a group of younger employees demand the company stop contributing to pro-life politicians. The men of the office are charged with writing Payne's policies regarding abortion. .

Payne sponsors its annual Young Designers contest at a local elementary school, which sparks controversy when Katherine inadvertently offends multiple countries via an Instagram Live interview with a Somali-American student.

The Payne servers get hacked, causing Katherine and Elliot to conflict on whether or not to pay the ransom. This becomes increasingly more personal for Katherine when the hackers reveal they have personal photos of her.