When a TV newsmagazine films a segment on Katherine, the team struggles to portray her in a positive light while avoiding "gotcha" questions.

Katherine and the team bring in crisis manager Ian Osofsky to help combat the negative publicity the company is receiving from accusations it covered up defective auto parts.

Ian and Sadie attempt to rehab Katherine's image from the pawl controversy by staging a phony video with Katherine's family and a visit to "Late Night with Seth Meyers."