Injured elephant, Man-Jai, desperately needs emergency tusk surgery, while a massive clean-up operation begins for a family of hippos. A bent beak jeopardizes a couple of lovebird penguins, and a strange resident gets VIP treatment.

The games begin for keepers when orangutan Malu destroys his playroom. An elderly horse must undergo a risky procedure, and keepers must decide if it's time to say goodbye to one of the zoo's beloved giraffes.

A routine health check takes a frightening turn for lion brothers Lwazi and Ato. Keepers anxiously await to see if otter couple Odie and Paula are expecting, and a gorilla called Kanzi must prove she can receive vital medical care.