Ben is in for a surprise when his one-night-stand turns out to be Crystal's new assistant, Vivian.

When the self-help guru scheduled for a seminar at the arena is arrested for fraud, the staff struggles to find a replacement act. Heather's obsession with Ben grows, which inflames Roman's jealousy. Alice's fear of public speaking returns.

Ben's hockey idol is coming to visit the arena and Ben must convince him of their organization's family values in order to land him as coach of their hockey team. Crystal is distraught when her pet dog dies and everyone is walking on eggshells. Alonzo gets a chance to film a commercial but Alice is more excited than he is.