Staff are dealing with a disruptive man refusing to leave his wheelchair and verbally abusing the team. With a history of causing trouble in A&E, they adopt a zero-tolerance approach.

A man begins hurling abuse and making threats, forcing Sister Lauren to manage the situation while considering whether to call the police for assistance.

Tensions flare when a man suffering from alcohol withdrawal punches a nurse. Security steps in to restore order but the team must still focus on providing him with the care he needs.