Chaos erupts when a man becomes aggressive and loud, bringing the waiting room to a halt. Security steps in to de-escalate the situation, but is he willing to cooperate?

Staff are dealing with a disruptive man refusing to leave his wheelchair and verbally abusing the team. With a history of causing trouble in A&E, they adopt a zero-tolerance approach.

A man begins hurling abuse and making threats, forcing Sister Lauren to manage the situation while considering whether to call the police for assistance.