Gavin has had enough of France and puts in a call to Head Office. Plus, Colin asks Leighton to find the perfect present for Lisa after forgetting her birthday.

Nerves are tested when France tries to make Gavin more approachable, while Anna sets out to find Julie a man. Plus, Sue breaks some bad news to Linda.

Emotions run high after Julie misconstrues a conversation she heard between France and Anna. Meanwhile, Leighton bonds with a night shift worker.