France regrets bringing Leighton along to a meeting with Head Office, and, spurred on by Margaret and Katie, Andy makes a big decision about his future.

Gavin has had enough of France and puts in a call to Head Office. Plus, Colin asks Leighton to find the perfect present for Lisa after forgetting her birthday.

Nerves are tested when France tries to make Gavin more approachable, while Anna sets out to find Julie a man. Plus, Sue breaks some bad news to Linda.