Gavin doesn't feel missed when he returns for his first visit as area manager, not even by Julie. Plus, checkout girl Katie 'enjoys' her first day back at Valco.

Lorraine's crisis management skills are put to the test when Valco is struck by a bout of the flu. Meanwhile, a hungover Katie struggles to deal with Neville.

After one mishap too many, Lorraine tells Julie to give Leighton some bad news. Margaret, meanwhile, roots around her family tree and makes a big discovery.