Things go from bad to worse for Gavin and he decides to re-evaluate his life. Margaret, meanwhile, takes on a tall task in preparation for her niece's visit.

Julie is overjoyed when Gavin's search for Lorraine's replacement yields a surprising result. Meanwhile, disillusioned Andy reluctantly applies for another job.

The sharp sitcom shuts shop on its second series. Julie and Gavin are giddy about the one-millionth-customer promotion, and Lisa tells Colin how she feels.