Under pressure to hit targets, Karl and George are on an ill-fated stakeout, whilst Natalie resorts to teaching Bryony dubious new work skills.

Security guards Janette and Paul make unlikely heroes when Trish loses her mobile phone and Natalie gets in big trouble with a jobseeker.

A Saturday health and wellbeing workshop with a neighbouring branch makes Karl much more relaxed than he wants to be, and presents Natalie with a big decision.