Terry, the owner of Guisseppe's restaurant in West Hills, CA feels her fine-dining Italian restaurant is being destroyed by negative online reviews. She is down to her last dollars trying to keep the place open. When she confronts her harshest critics face-to-face, will she accept their suggestions to change her bland food, tacky d cor and aggressive attitude, or will she battle to keep things the way they are? Chef/hosts Andrew Gruel and Anthony Dispensa have their biggest challenge yet as they try to help Terry's business survive.

Mike and Susie Walsh, husband and wife owners of Redondo Beach restaurant Jimmy's Bar & Grill, are down to their last pennies trying to keep the doors open of their beach-side eatery. They blame their struggles on unfair, negative online reviews. When Mike and Susie come face-to-face with their biggest critics, will they stand by their bland, generic food, depressing decor and inattentive service? Or will they listen to chef/hosts Andrew Gruel and Anthony Dispensa and work to turn this dreary mess into the beach hangout it needs to be.

The mother and son owners of Culver City steakhouse Dear John's are losing tons of money every month, and they believe negative online reviews are to blame. When chef/hosts Andrew Gruel and Anthony Dispensa bring them face-to-face with their online critics, they find that the problems run so much deeper: horrendously outdated food, a dreadful ambience, and a geriatric client base. Can Andrew and Anthony help the owners fix these problems? Or will their business be six feet under?