Gordon visits Harper's Ferry, WV, where he meets an inn owner who runs his establishment more like a second-hand store, hoarding personal items throughout the premises. He quickly discovers some of the worst practices he's ever seen.

Gordon is back in Harper's Ferry, WV. With an owner who is living in the past, Gordon must perform one of the biggest personal and hotel makeovers he's ever tackled.

Gordon visits a hotel, restaurant and ice cream parlor in beautiful lakeside Chelan, WA that is struggling due to lack of business and little support from the local town. Gordon urges them take a deeper look at their business and relationships, and open their arms to the community.