Jake learns the importance of a five-star rating, John desperately seeks Matt's approval, and Grace attempts to come out of her shell.

While on a business trip, Jake enjoys the pleasures of a hotel, Matt faces his frugal fears, and they both learn a lesson from a fellow traveler.

John and Kate make a shocking power grab, Christian feels the wrath of a disgruntled former employee, and Jake and Matt try to climb the corporate ladder.